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> Contract value - £103,565.00

We won the tender to supply the National Lottery Charities Board against a number of major manufacturers, including Xerox who were the existing supplier.

We achieved this because we were able to supply the most cost effective solution for their needs due to our solution development expertise.

The requirement was for a solution that provided 20 multi-functional machines that would significantly increase the efficiency of their related working capabilities.

After carefully analysing their exact requirements, we developed a highly effective solution package, offering significant cost savings based on market leading multi-functional technology that provides for their immediate and long term future requirements.
 

In addition to the equipment aspect, we also offered the most efficient and effective dealer support with our standard, guaranteed, 4 - hour service response call-out agreement.

This provided the customer with an immediate response in the event of a service issue and as standard with all our agreements, if any of their equipment cannot be repaired within a reasonable length of time, we will install a replacement machine, totally free of charge.

Along with the ability to reduce the operational cost base, equipment “ down time “ was a critical factor for this customer. Our service provision provided the most effective and reliable solution for their specific requirements and concerns and, very significantly, was also the most cost effective option in the tender.

This is what the customer said:


Audrey Alexander, National Lottery Charities Board:

“ Being a Charitable body, we are publicly accountable and administrative costs must be kept to the absolute minimum, therefore, we required a cost effective solution and highly efficient level of after-sales service that would provide us with significant cost savings without compromising on performance and reliability. “

“ Office Communications offered us the right “ mix “ of expertise, service response levels and highly effective and reliable equipment which has ensured we received the very best solution for our requirements. “

Our ability to accurately establish your needs enables us to tailor a highly cost effective solution package that will meet all your individual requirements and allow you to expand your operational functions throughout the life cycle of the supply contract.

We build in the capability to enable you to expand and update equipment when new technology becomes available and we provide a range of value added services, which ensure you receive the most effective level of service we can provide.

We provide complete solutions that enable all your requirements to be facilitated from multi-functional devices through to Document Management systems that enable you to enjoy substantial cost savings.

We consistently win new business supply contracts from other suppliers because our customers find that our levels of service and our supply contract costs cannot be beaten.

We are a Premium Service provider and our Service Agreement contacts provide, as standard a Guaranteed 4 – Hour call-out service.

This ensures all our customers have complete solution security and peace of mind.

Our standard service agreement is Unique in our industry and is the reason why Sharp UK give us the full service contract for many of their own customers, Virgin Megastores, Cheltenham and Gloucester Banking Group and Sharps own Telecommunications Division, in Bracknell, Berkshire are just some examples of this.

There is no better accolade for a company than having one of their equipment suppliers give them the service contracts for their own customers.

If you want to see just how effective our service is, Contact Us today.


This is why we are,
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